Help centre
Ask us anything.
Send us a message and we will reply by email. Most questions are already answered below.
Prefer email? support@healthcoacher.app
Want to cancel a subscription? Do it here in under a minute.
FAQ
Questions we get most often.
How does the free trial work?
You get 3 days of Premium at no cost. If you cancel before the trial ends, you are not charged at all.
When am I charged, and how much?
Only after the trial ends. The exact price and billing frequency are shown on the plan before you enter any card details, in your local currency.
I did not receive my login details.
They are shown on the screen right after checkout, and we email them as well. Check your spam folder first, then contact us with the email you used and we will resend them.
Which apps does this cover?
Both of our iPhone apps: Health Coacher for nutrition and calorie tracking, and Pulseo for heart-rate monitoring. One Premium account unlocks the paid features in each — download them free from the App Store and sign in.
How do I cancel?
Any time, on our cancellation page: enter the email you used at checkout and the last 4 digits of your card, and we cancel it immediately. If it does not find your subscription, email us and we will take care of it. Cancel before the trial ends and you are not charged at all.
I paid but Premium is not active in the app.
Make sure you are signed in with the same email you used at checkout. If it still does not show, write to us and we will fix it.
Still stuck?
Use the form above and we will get back to you by email.